Ruger Customer Service Experience
My cat stole a part of my revolver, Ruger replaced it free of charge, paid for shipping both ways, improved the trigger and sent me a pretty nice oiled up cleaning rag free of charge.
Here’s the rundown, after going out shooting I came home and disassembled by revolver – besides the cats I was the only one home. After I disassembled it I went to the bathroom, came back and found my cat on the table – tossed her off and then did a thorough cleaning.
My hammer dog mysteriously disappeared. I searched for that thing for an hour. It even got the point where I tried to shake it out of my cat. GONE. VAPORIZED. F***.
Well, I had heard some great things about Ruger’s customer so I gave them a call. The lady I spoke to on the phone was polite as I embarrassingly explained the situation.
What I expected: 25$ shipping there, 25$ shipping back, 25$-50$ for labor/parts.
What I got: A free of charge shipping label from ruger to send the Revolver in, no charge for labor, no charge for parts and no charge for them to send it back and a sweet cleaning rag to boot.
F***ing wow. To make things better the trigger is better than it was before, and it was pretty nice to begin with for a GP100.
I want to reiterate what just happened, because I’m still pretty stunned by how great the company treated me.
I f***ed up and they fixed it for me free of charge.
Easily one of the best customer service experiences of my life.
Now, some folks would say that this is a good way for Ruger to go out of business. Those people have probably never run a successful business either. I had a similar experience with my GP100. It’s a beautiful firearm, and it’s trigger is as good as any S&W Performance Center trigger I’ve ever shot, in both single and double action.
Well, I’m not going to tell you what I did because it’s embarrassing, but Ruger handled it free of charge and I will never, ever get rid of that GP100. I’ll keep it the rest of my life, I’ll recommend that other people buy the GP100, and I’m more inclined to get another Ruger product because of the great customer experience from them with the GP100.
So here’s a note to Ruger. You know how to run a successful business. Don’t ever change.

