Comments

1. On August 20, 2020 at 6:14 am, Wes said:

   Individuals’ private information was released (name, address, payment info)? Or there were just a lot of email addresses present instead of the one per person ordering? One is doxxing, the other is a hamfisted error.

2. On August 20, 2020 at 6:23 am, Georgiaboy61 said:

   PSA could have been the subject of a malicious attack, hacking or the like…that possibility shouldn’t be ruled out. I am anything but a cyber-security expert so I’ll leave that analysis to others, but just sayin’……

3. On August 20, 2020 at 7:47 am, June J said:

   I agree with Wes…..accidentally cc’ing email addresses isn’t really being doxxed.
   Even if deliberate rather than an accident I wouldn’t see it as a big deal if my email address was on there.

4. On August 20, 2020 at 8:19 am, Fred said:

   This is human error. happens everyday with email. The person who did it probably feels just as awful as they can about it.

5. On August 20, 2020 at 9:01 am, Haz said:

   Yep, I noticed that. My email is among them. I immediately wrote back yesterday to notify them of the error (and my displeasure), and asked them to use BCC at all times, and have not received any reply. PSA hasn’t even sent out a general apology. Really disappointed.

   BTW, while they haven’t shipped my mags (due to the pending Ninth Circuit order), they immediately charged my CC in full instead of waiting until shipment like most companies do.

6. On August 20, 2020 at 9:08 am, Herschel Smith said:

   @Fred,

   Yes, I’m sure the employee at PSA feels horrible about it.

   However, there are human performance tools to make sure errors are reduced: pre-job briefs, V&V (verification and validation), self-check, repeatbacks, use of the phonetic alphabet, etc., etc.

   These are things an FFL should be doing anyway to ensure serial numbers aren’t incorrect, etc.

   They need to better appropriate these tools.

7. On August 20, 2020 at 11:51 am, Fred said:

   Herschel, that’s all true. You can have AI do all the emailing and take people completely out of the loop, you can outsource emailing to India and it won’t make a company better. You know what makes a better company in today’s environment? People do. People, dedicated but who still make mistakes. Perhaps mass emails should be checked by another set of eyes before being sent. I was in the dot mil remember, and I know a thing or two about accuracy at the highest levels (good thing it didn’t require grammar, heh). People are better than any other thing by far. Zero problem with jot and tittle double checks. I highly suspect, anyway, that the content of the email was checked and double checked, probably not even written by the guy or gal who pasted the addresses and hit send. But they know now.

   In general, as to the wider problem, I lament that the systematization of everything at companies, especially IT related components has ruined the companies. There is literally nobody you can tell at thousands of companies across america because they don’t talk to their customers. Removing humans from being human is demoralizing, it’s why 80% or more of Americans don’t like their jobs, they have no say, are disallowed any initiative because a mistake might be made. They are not trusted. Nobody likes being not trusted because they know, THEY KNOW, that the reason they are untrusted is because the company is untrustworthy. Pull that thread and you find it’s true. The untrustworthy never trust. And all this is the same stupid safety first nonsense that is wrecking Western Civilization. If he is a man or woman is of integrity he/she will end up being one the most conscientious employees PSA has. If they remove the personal responsibility through systematization, the company and employee will NEVER trust each other again. What a shame. How can a company, or civilization operate without trust? It can’t.

   I’ll take 12 good men who love what they are doing over any procedure driven system every single time and I have written SOP both mil and commercial, and I still would take good people hands down. PSA is a small(ish) company. Being communicative and personal with customers, empathetic and responsive, makes a great small biz. Sounds like they may not be doing this however.

   I’ll relay a story; Man hired a guy, trained him, gave him all the tools he needed and the guy made a $100k mistake. The guy did the right thing and immediately went to his new boss and offered himself to be fired on the spot, honorable. The boss told him no, that he had just spend 100k to train the guy and suspected, based upon his personal integrity alone about it, that he would make one of the best employees he had ever hired. Granted, in the story 100k was a sustainable hit, probably not to PSA but it’s allegory.

   People make companies. Systematize and outsource all you want, drive down wages all you want but somebody who answers the phone on the first or second ring is my lifelong connection for those products.

   This isn’t about PSA, I rarely shop there in fact. I like local guys. This is about people. In the end this planet, without good people, is just a useless blob for Mordor to tax and enslave into the technocratic abyss.

   Somewhere in here are some lessons for us all. Pray for the guy or gal who made the mistake. And pray that PSA doesn’t fix the problem and in so doing, ruin interpersonal relations within and without the company.

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